Privacy notice

Career Consultant Pakistan is based in Lahore, Pakistan. You can contact us about this notice or your information at [email protected].

When you send a counselling request, and while we handle it, we collect:

• Contact details: your name, email address, phone or WhatsApp number and city. Gender is optional.
• Education information: your education stage, your group or degree, and, if you choose to give them, your marks, institution, graduation year and experience.
• Your interests, the concerns you would like help with, your preferred language for the session, and anything else you choose to add.
• Payment-reference information: the payment method, the transaction or reference ID exactly as you enter it, the amount, and optionally the payer’s name and the payment date.
• Booking and operational records: your request reference and status, the session times you book, change or miss, the Google Meet link for your session, our payment checks, our contact with you, internal notes, the emails we send you, and which version of this notice and of our booking policy you accepted, and when.
• Technical information needed to run the service and prevent abuse. Your IP address is used in a one-way, keyed form to limit repeated submissions.

We do not ask for your CNIC, date of birth or documents. This website does not collect bank passwords, PINs, card details or one-time passwords (OTPs), and our team will never ask you for them.

Students under 18 can request a counselling session. We do not ask for a parent’s or guardian’s permission, and a parent or guardian does not need to join the session. We do not collect identity documents from anyone.

We use your information:

• to review your request and prepare for your session;
• to check your payment;
• to let you book, attend and, if needed, rebook your 25–30 minute counselling session on Google Meet;
• to contact you about your request, payment and session by email, phone or WhatsApp;
• to answer your questions and handle support, including reviewing payment problems;
• to keep the service secure and prevent abuse.

We send you service emails about your request, payment and appointments, for example a receipt, a booking confirmation or your Google Meet link. We do not send you marketing messages unless you separately agree to receive them.

We do not sell your information.

You pay by a manual bank or Raast transfer from your own banking app, to the account details shown on your request page. The payment reference you send is checked by our team by hand. It is not proof that payment was received, and it does not book a session.

Only the two members of our team who run Career Consultant Pakistan can see your information. Each signs in with their own account. We do not share your information with outside counsellors or partners.

We use these service providers to run the service:

• Vercel hosts this website and processes requests to it, including your IP address, to deliver and protect the site.
• Your request information is stored in a PostgreSQL database on a server we rent from Hetzner, which our technical team manages.
• Zoho Mail sends our service emails and holds the emails you exchange with us.
• Google provides Google Meet, which we use for counselling sessions, and the website analytics described below. When you join a session, Google processes the information needed to run the call.

We do not share your information with anyone else unless the law requires us to.

• Request access (essential): after you send a request, or open it from a link we email you, we set one cookie so that this browser can open your request for up to 14 days. It contains a random access code, not your answers. You can remove it at any time with “Forget this request on this device”.
• Email links: the links in our emails open your request without a password. Each works once, and expires after 60 minutes (if you asked for it) or 7 days (in other service emails). Please don’t forward them.
• Form progress: while you fill in the request form, your answers are kept in this browser tab’s temporary storage so a reload does not lose them. They are removed when your request is saved, when you choose “Start over”, after 6 hours, or when you close the tab.
• Team sign-in (essential, team members only): signing in to our admin area sets a session cookie. It expires after at most 12 hours, and the session ends after 2 hours without activity.
• Analytics: the public pages of this website, such as the home page, this notice and our booking policy, use Google Analytics to understand how the site is used. Google Analytics sets its own cookies and receives information about your visit, such as the pages you view, your browser and device, and your approximate location.

Google Analytics is not loaded on the request form, payment, booking, request-status or admin pages, so your answers, payment details and booking are not sent to it.

Your browser connects to this website over HTTPS. Only signed-in team members can see request information, team passwords are stored in a hashed form, and team actions are recorded in an internal log. No way of storing or sending information is completely secure, but we work to protect your information and limit who can see it.

We keep your counselling records until you ask us to delete them. There is no fixed period after which they are deleted automatically. Our team reviews the records it holds each month.

If information is needed for an unresolved dispute, or for a financial obligation that applies to us, we may keep that information for as long as it is needed, even if you ask us to delete the rest.

Deleting information from our system does not immediately remove it from earlier backup copies. We keep backup copies for no more than 180 days, after which they are replaced.

You can ask us for a copy of your information, or ask us to correct or delete it. Email [email protected] from the email address you gave us, or tell our team when they contact you, and include your request reference (it starts with CCP-). We check that the request comes from you before we act on it.

If we change this notice, we will publish the new version on this page with a new version number.