Booking policy

The fee is PKR 500 for one career and education counselling session of 25–30 minutes on Google Meet, in English or Urdu, with our counsellor.

Counselling helps you understand your options and plan your next step. We do not guarantee admission, a job, a scholarship or a visa.

Sending a request, making a payment or sending us a payment reference does not book a time. Our team checks every payment by hand.

Once your payment is verified, we email you, and you choose a time yourself from the times our counsellor has made available. All times are Pakistan time (PKT). Your session is booked when you see it confirmed on your request page.

Sessions take place on Google Meet. We send you the meeting link by email and show it on your request page before the session.

A member of our team responds within 24 hours of your request on weekdays. Requests sent at the weekend are handled on Monday. The automatic receipt email is not this response.

Please pay only when you are sure you want the session. If you have questions first, contact us before paying.

• Pay only to the account details shown on your request page.
• Before you confirm the transfer, check that the beneficiary details shown in your banking app match the account title on your request page.
• Pay once. If the page is slow, or sending your payment reference fails, do not pay again: try sending the reference again, or contact us.

You can change your session to another available time yourself, from your request page, up to 30 minutes before it starts. There is no limit on how many times you change it in advance, and changing it does not use up a chance to attend.

Less than 30 minutes before the start, the time can no longer be changed.

Please join on time. Our counsellor waits for up to 10 minutes. If you have not joined by then, the session may be recorded as missed.

Your payment includes 3 chances to attend in total: your first booking and two more if you miss a session. After a first or second missed session, you can book another available time without paying again. After a third missed session, no further session can be booked against that payment.

Once a session has taken place, the paid service is complete. The 3 chances are not 3 sessions.

Once you have paid, we do not accept cancellations requested by you. The fee is not refunded if you change your mind, decide not to go ahead, or miss your session.

This does not affect any rights you have under applicable law.

If our team cannot hold your booked session, we email you, and you choose a new time from the available times. This does not use up a chance to attend, and you do not pay again. If we have already agreed a new time with you, we book it for you and email you a confirmation.

If you paid twice, or paid more than the fee, contact us with your request reference. After checking the payment and confirming the account to return it to, we return the extra amount within 48 hours, using the same payment method you used.

Email [email protected] and include your request reference (it starts with CCP-).